Talesfromthefrontdesk.

r/TalesFromTheFrontDesk: A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say … Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcutsSo I finally have been asked a dumb question. Well the dumbest question so far. Been NA for a few years now. Just moved from a major airport property to small town Texas Smariot. I would of thought working at a property outside of a major international airport. The dumbest of all questions would of been asked while working there.A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered the front desk and was basically the only hotel employee on duty from 11 at night until 7 in the morning. I have quite a few good stories from those night, so here are a couple to start out with.My worst night of Audit so far. Hello to all my fellow front desk people! I am finally telling my own crazy story here after a couple months of night audit. I work audit for a 150 room property and we happened to be completely sold out for (mostly) a Morgan Wallen concert in town. It was probably the busiest shift I have had so far.Got to use my favorite comeback for a jackass. There's a concert in town tonight. Which usually means on my shift I will have more than the usual (most of the time zero) number of jackasses, drunk or otherwise, on my night audit shift. Our hotel has a front parking lot, and a back parking lot (just as big) on the other side of the hotel.

Posted by TURRITONUTRICULA. Hurricane coming. Good time to call about those February reservations. Sandbags in place, packing up the usual goodies, and decided I would check voicemails that have come in this morning. 37 voicemails so far. (Our voicemail explains we are closed and evacuating) "Yes, I would like to discuss my reservations for ...Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ...

Similar story, but far more embarrassing. Hubby and I booked a weekend getaway across the state. When we got to the room we only had one thing on our minds which involved a lot less clothing than we had on at checkin.

Wow that cakes my night. We had someone in room 116 literally bash a 3 foot hole in the bathroom door last night. We are not a 4 star hotel. The only reason you fake reservations to "hit threshold" to make bonuses for SOMEONE. That's fraud. That's falsifying business records. That's a firing offense pretty much anywhere. I have a friend who was told by her manager to write false reviews for their hotel to get their rating up.Roughly, 30 minutes later one of the cops returns. Detective has called a second time. Cop goes up and comes down, once again, finding nothing wrong. Things seem to quiet down for a while, but two hours later (roughly 3:45am) a third cop arrives. Detective has called once more, and the cop has heard from his fellow officers of our Detective guest.melodyponddd. - 5 years ago. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk.

I tried to make front desk fun but …. So I work night audit and if you work nights you know how some nights you just get so bored and would wanna do anything to occupy your time so you don’t sleep. Anyways I love having fun so I decided to make the front desk fun for me and my coworkers by creating a front desk game that they can play (they ...

stories from the front desk of hotels/hostels/and others in the hospitality industry. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk.

A good remedy for heat burns is cold water, changed frequently. Since you work in a hotel, grab an ice bucket, about 6 ice cubes and fill it full enough with water to submerge what's hurt. Change the water every 15 minutes for an hour. Thankfully, it's not too bad.I have a story for you that goes back a couple of decades. This actually puts it back into the early 90's. I received a call from one of our rooms. I was working for R hode I sland by Parriott. The female guest was screaming at me. She said that I purposely am trying to ruin her vacation.This is definitely something your management needs to look into. If someone is paying for a suite then they should get a suite. Upgrades are only pending availability, not a guarantee. You want a guaranteed suite you book it and pay for it. It sounds like management did a poor job in training those front desk agents.793 votes, 68 comments. Long time no post, and it’s been great. I like to post about my most horrific moments, my therapist says writing about these…I let him know a room had suddenly opened up and we were able to get him in for tonight. He comes back in, we get everyone checked in properly, and just like that we're saved from a potentially bad review. He came down about an hour later just to let me know how grateful he was. To him it was an actual miracle.

Those catastrophic events don't happen every year. The weather is wonderful, with winter temps of 70-80° during the day and 45-55° at night. We don't have state income taxes. We have a great governor, probably the best in the country, who fights for Floridians rights and freedoms. -4.This last tale is mostly just an annoying coworker that either intentionally or unintentionally makes my job harder. This coworker is the last of the previous batch that was hired under old management that was using the hotel as a front to sell drugs and get money from pimps, (long story) and her work ethic hasn't changed under new management. This is intended to turn off the electricity to the shower for maintenance, or if it breaks. There is no need to use it normally, you can just turn off the shower at the shower and that will turn the heater off. However, lots of people don't seem to understand that, and turn it off unnecessarily. The Groom Tale. Settle down with a beverage and nosh, it's a long one. Once upon a Time in the pre-pandemic period, in a city center Luxury Collection Hotel (LCH), there worked a small but spunky NA, yours truly (YT). YT is a woman of experience and classy appearance, accustomed to dealing with people in all walks of life: collars of white or ... Reddit tales from the front desk. Hey all, I came across the above " tales from the front desk" there is some very interesting stories and experiences of people who …

At an old property, housekeeping was taking heat for having vacant ready rooms turn out to be dirty. GM assumes housekeepers are being lazy. One weekend, 2nd FD agent shift calls manager stating they are getting sick at desk. FOM comes in to relieve him.In order to meet your posting guidelines, I'm going to share a story from the land use front desk. 😉 (I'm remembering this from a few years ago, so forgive me for paraphrasing the events.) Shortly before closing (of course), a woman rode up on a bicycle, came into our local government office and got in line with the last-minute crowd. As I'm ...

Check in, largely goes just fine, but mom is paying for the room, and gets testy with me when I ask for her ID, since daughter's name was on the reservation. "Well, I already gave my ID when I checked in" "yes, but I was not the one to check you in. This is just to be sure". She give me her ID, all goes well, and I go through the usual song and ... When guests ask me the same question a hundred different times in slightly different ways I always assume it's one of two things. She came, clearly sort of crazy, but had enough money to pay for a whole week, had her ID, and it wasn't a blacklisted address. She's short, old, buzzed hair, crazy eyes, came in barefoot. But despite the clearly crazy, manager had no procedural reason to refuse her, so he checked her in and said we'd keep an eye on it.The driver arrived with her food. For security purposes, we can't send the drivers up to the rooms, so he waited in the lobby for her to come down and pick up her food. She got off the elevator wearing only a towel. The Dasher was naturally, rightfully, and understandably hesitant to approach her.But I asked... First of all, thanks to everyone in this sub who constantly shares their delightful stories of guests, night shifts from hell, and the occasional feel good story of a manager sticking up for someone. You guys made me see we're not alone, and that the audacity of some people knows no bounds. I've worked in several hotels ranging ...This dude came in and was asking about the rates. I gave them to him, then he was like, "I'm the owner." I was like, "No. No you're not." He proceeded to tell me that the cameras were recording me, as if I can't see the footage in the back. And insisted he was the owner. I told him I know the owner, and it's not him.She asks what the price is a I tell her it's $$$ after taxes and we charge $ for incidentals as well which you get back within a few business days after check out. Lady: …but I called and spoke to another gentleman earlier and he said it was $$ and not what you said. Me: I understand but the prices change all the time.

Similar to https://www.reddit.com/r/TalesFromTheFrontDesk/ or https://www.reddit.com/r/assholetax/ but where workers complain about their employers, ...

The mans room is totally fine btw. The price on his confirmation is CHF 230.00, exactly the same amount we have in our system. So it is just the womans room that seems very fishy. Anyways, thanks for some input and ideas and I will keep you updated once I hear back from the woman.

At my hotel nobody can be given access to a room in someone else's name. Most hotels will have a similar policy and require a credit card and photo ID matching the name on the reservation in order to check in. An easy solution would be to call ahead and add their name to the reservation. Rothriel • 8 yr. ago.Never thought people actually tried to get free rooms. Working a 7-3 shift, my day was already going horrible due my horrible co worker screaming at me in front of a lobby of people eating, because I changed the tv channel to the news, which is policy to have on in the morning , and he felt "triggered" by the news, yeah ok fuck off dude ...National Park FD worker tales. I’ve been working with the concessionaires inside of The National Parks at the front desk since 2017 and you can just imagine some of the people I encounter working front desk… 😤 here are some of my favorites. Yellowstone National Park: -once had a guest go on a hike and his room was cleaned while he was gone.by JennFoogle. I wasn’t even here bro? I wasn’t even in the country! Thank god we have better managers now because the old ones were the worst managers ever! Because of covid housekeeping lost a lot of employees due to fear of getting sick so front desk agents would help out with laundry. Well..help out eventually turned into do their job.21-Jul-2017 ... Tales From The Front Desk: The Painfully Ridiculous Things Office Managers, Admins, and Executive Assistants Deal With · Hill of Beans · The ...Oh, my sweet child of summer. Let's count the red flags. #1 The owner is calling after hours. #2 The owner is calling at all instead of leaving it for management. #3 The owner asks for a pic of the fire extinguisher. The mans room is totally fine btw. The price on his confirmation is CHF 230.00, exactly the same amount we have in our system. So it is just the womans room that seems very fishy. Anyways, thanks for some input and ideas and I will keep you updated once I hear back from the woman.Clearly we just take credit cards to hold a room for the fun of it. Say it with me now... "If the card you provide to hold the reservation isn't valid for the amount of one night of the reservation, then the reservation ISN'T GUARANTEED!" This keeps happening, over and over again.And he hangs up. If I could tell them I don't care if you're the president of the freaking United States. I am not making an exception for you that could cost me my job. YOUR STATUS ISN'T WORTH MY JOB AND YOU'RE A MISERABLE COW FOR THINKING WE SHOULD BREAK LAWS FOR YOU. 341. But I asked... First of all, thanks to everyone in this sub who constantly shares their delightful stories of guests, night shifts from hell, and the occasional feel good story of a manager sticking up for someone. You guys made me see we're not alone, and that the audacity of some people knows no bounds. I've worked in several hotels ranging ...Out of nowhere, someone from the first floor's window yelled at the dog to silence it and the dog actually listened. That's how we found the owner. The guy had brought his dog with him, but decided to keep it outside. He had told it to stay sitting in the shadow, outside the view of the front desk, and then went inside and bought the ticket ...

I tried to make front desk fun but …. So I work night audit and if you work nights you know how some nights you just get so bored and would wanna do anything to occupy your time so you don’t sleep. Anyways I love having fun so I decided to make the front desk fun for me and my coworkers by creating a front desk game that they can play (they ...A former coworker did sleep with a guest and was almost fired because he sent up a bottle of wine and comped her room. He was called in for a meeting and quit before he was fired. 2. [deleted] • 8 yr. ago. I had an AFOM at a former property who had several encounters while on duty... and also several others while off.Out of nowhere, someone from the first floor's window yelled at the dog to silence it and the dog actually listened. That's how we found the owner. The guy had brought his dog with him, but decided to keep it outside. He had told it to stay sitting in the shadow, outside the view of the front desk, and then went inside and bought the ticket ...Monday night, cops drop a guy off. No problem, he seems coherent enough to book a room. Problem. He's actually not, and has no money, and the cops just told me, 2 hrs later, he is od'ed in the lobby bathroom.Instagram:https://instagram. 1 00 pm cstquik shade summit x replacement partsc2h5+ lewis structurerune hatchet rs3 At 3 am he comes back out in just his boxers. He is a man in his 70's, short, bald, out of shape, and to be frank, he probably wouldn't have been physically attractive even if none of that were the case. Ashe approaches the desk, I inform him; "Sir you need to wear a shirt and pants in the lobby, please return to your room and get dressed." toilet handle home depotdj williams 247 This last tale is mostly just an annoying coworker that either intentionally or unintentionally makes my job harder. This coworker is the last of the previous batch that was hired under old management that was using the hotel as a front to sell drugs and get money from pimps, (long story) and her work ethic hasn't changed under new management.Here’s the thing: your life is more important than your job. If you’re experiencing a medical emergency, get help. Full stop. If you are lucid and/or not choking, very clearly state “I am leaving now” by talking directly to them or leaving a note. zillow guilford county nc 793 votes, 68 comments. Long time no post, and it’s been great. I like to post about my most horrific moments, my therapist says writing about these…I've checked into hotel rooms really late (they are hotels. I'm away from my house. Whether for business or pleasure, I'm not paying $200-$300 to spend 24 hours in a hotel room for the fuck of it.)